Riipen

LG

Riipen / global

Custom Sentiments

Custom classification labels per tenant. Used to route, score, and time outbound messages. Sentiments may also carry a cross-IM handoff rule — when matched, the AI proposes a transfer to a better-fit inbox manager.

11 sentiments · 3 with handoff

  • Warm — needs CFO approval

    Decision-aligned but blocked on internal sign-off. CFO sub-thread should spawn.

    warm
    No handoff
    Human in the loop#revreply-followup

  • Price-sensitive

    Engaged but worried about budget. Avoid pricing details until value is clearer.

    warm
    No handoff
    Human in the loop#revreply-pricing

  • Wrong cohort, right account

    Not the right person but they like the pitch. Ask for a referral inside the org.

    neutral
    No handoff
    Full auto#revreply-referrals

  • Interested but timing-bound

    Yes in principle, no this quarter. Gentle re-engagement at the right moment.

    warm
    No handoff
    Full auto#revreply-followup

  • Already in pilot with a competitor

    In a paid trial elsewhere. Acknowledge, ask about gaps, position as a parallel.

    cool
    No handoff
    Human in the loop#revreply-competitive

  • Looking at a competitor

    Comparing solutions. Send a clear differentiation summary.

    cool
    No handoff
    Human in the loop#revreply-competitive

  • Not interested

    Polite no. Light courtesy attempt then close out.

    negative
    No handoff
    Full auto#revreply-softno

  • Out of office

    Auto-reply detected. Pause cadence until OOO end date.

    neutral
    No handoff
    Full auto#revreply-ooo

  • Wrong product · should be Industry Mentor

    Lead wants 1:1 mentorship volume, not project-based intake. Better fit for Industry Mentor.

    neutral
    Industry Mentor · Sign up

    Partner onboarding

    Lead's stated need is mentor matching at scale, not project intake. Industry Mentor fits.

    Full auto#revreply-handoffs

  • Wrong product · should be Capstone

    Faculty-led course-integration intent, not career-services intake. Better fit for Capstone.

    neutral
    Capstone · Sign up

    Partner onboarding

    Lead is a faculty member looking to integrate industry projects into a course. Capstone fits.

    Full auto#revreply-handoffs

  • Renewal at risk · should escalate

    Existing customer showing churn signals. Escalate to Renewal & Expansion CSM.

    negative
    All programs · Renewal & expansion

    Renewal & expansion

    Existing customer showing engagement decline. CSM-led recovery is the right motion, not new-deal sales.

    Human in the loop#revreply-csm